Camelford Town Council (CTC) recognises that from time to time there will be concerns expressed by members of the public over the activities of the Council or one of its members or employees. To address these issues the Council has adopted a procedure for the handling of complaints. This procedure allows people to have a form of address to the Council if they feel they have a complaint, or have been unfairly treated in their dealings with the Council employees, Councillors, the Council or its Committees.

Complaints regarding employees of CTC are dealt with under employment law, CTC policies and their contract.  To raise a complaint against an employee of CTC, you should contact the Clerk.

If a member of the public feels that his/her complaint has not been dealt with satisfactorily with regards to Councillors (excluding employees), he /she may submit a complaint against a Councillor/Councillors of the Council to the Monitoring Officer at Cornwall Council:

The Monitoring Officer, Cornwall Council, Treyew Road, Truro, TR1 3AY.